Booking & appointments
How do I book an appointment?
Search for a practice, open its profile, choose a service and a free time slot, then enter your details. You receive a confirmation with a calendar file you can add to your calendar.
Can I book without an account?
Yes. Booking works as a guest. With a free account you keep an overview of your appointments and can cancel them online.
How do I cancel or change an appointment?
Use the cancellation link in your confirmation, or cancel from your account under "My appointments". Please cancel early so the slot can be offered to someone else.
Why do some practices show "no online appointments"?
Not every practice offers online booking yet. For those, please call the practice directly — the phone number is on its profile.
Your account
Do I need an account?
No, but it helps: you see your upcoming and past appointments, can cancel online and rebook faster.
How do I reset my password?
Password reset by e-mail is being set up. In the meantime, please contact us and we will help you regain access.
How is my data protected?
We only use your data to handle your appointments. You can request access to, or deletion of, your data at any time from your account.
For veterinary practices
How do I list my practice?
Open the "For practices" page and request your listing. We verify it and help you get started with online booking.
How are search results ordered?
Results without a location or name search are rotated daily, so every practice gets fair visibility. Location searches are sorted by distance, and promoted listings are always clearly labelled.
What does a subscription cost?
See the pricing page for the current plans. Subscriptions are billed monthly and can be cancelled to the end of the month.
Still need help?
Write to us at tom@shock.lu — we usually reply within two business days.